Shipping Policy
Shipping & Delivery Policy
At ShySilk, we are committed to providing a smooth and reliable shipping experience. We carefully process every order and work with trusted shipping partners to ensure your products arrive safely and on time.
Please review our shipping policy below for details about order processing, delivery times, and shipping procedures.
1. Shipping Policy
We offer shipping services to customers worldwide.
Our goal is to make sure your order is processed efficiently and delivered safely. Delivery times may vary depending on your location, selected shipping method, carrier availability, and other external factors.
By placing an order with ShySilk, you agree to the shipping terms outlined below.
2. Shipping Methods & Costs
We currently offer the following shipping options:
Standard Shipping
Estimated delivery time:
7–14 business days
International Shipping
Delivery times may vary depending on:
- Destination country
- Local customs processing
- Shipping carrier
- Weather conditions
- Other unexpected delays
Shipping costs are calculated automatically at checkout based on:
- Shipping destination
- Package weight
- Selected shipping method
The final shipping cost will be displayed before you complete your purchase.
3. Order Processing Time
After your payment has been successfully confirmed, your order will begin processing.
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be slightly longer during holidays, promotions, or peak shopping seasons.
4. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
You can use this tracking information to monitor your package delivery progress.
If you do not receive your tracking information or have questions about your shipment, please contact us:
Please allow 24–72 hours for tracking information to update after shipment.
5. Shipping Destinations
ShySilk currently ships orders to customers worldwide, including:
- United States
- Canada
- United Kingdom
- Australia
- European countries
- Other supported regions
If your country is not available during checkout, please contact us and we will be happy to assist you.
Please note:
- One order can only be shipped to one address.
- If you need products delivered to different addresses, please place separate orders.
6. Customs, Taxes & Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.
Please note:
- These fees are not included in the product price or shipping cost.
- Any customs charges are the responsibility of the customer.
- Customs policies vary by country, so we recommend checking with your local customs office for additional information.
ShySilk is not responsible for delays caused by customs clearance.
7. Missing, Lost, or Damaged Packages
If your order is lost, damaged during transit, or arrives with missing items, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of damaged packaging or products (if applicable)
- Description of the issue
We will work with the shipping carrier to investigate and provide an appropriate solution, such as:
- Replacement shipment
- Refund (when applicable)
Please keep all packaging materials and damaged items until the issue has been resolved, as they may be required for carrier inspection.
8. Shipping Delays
While we do our best to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including:
- Severe weather
- Holidays
- Carrier delays
- Customs inspections
- Incorrect shipping information
If there is a significant delay with your order, please contact us and we will do our best to assist you.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
- Please contact us immediately after placing your order.
- We will do our best to assist before shipment.
Once an order has been shipped, we may not be able to update the delivery address.
ShySilk is not responsible for delivery issues caused by incorrect shipping information provided by the customer.
10. Contact Information
If you have any questions about shipping, delivery, or your order, please contact us:
Company Name: ShySilk
Email: EbonyUptonpm@outlook.com
Business Address:
Rm. 517, New City Centre,2 Lei Yue Mun Road,Kwun Tong, Hong Kong
Please note: This address is for business correspondence only and is not a return address.