Terms of Service

Last Updated: July 2026

Welcome to ShySilk.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, please do not use our website or services.

1. General Terms

Acceptance of Terms

By accessing or using the ShySilk website, you agree to comply with these Terms of Service and all applicable laws and regulations.

If you do not agree with these Terms, you should stop using our website.

Age Requirement

You must be at least 18 years old, or have permission from a parent or legal guardian, to make purchases through our website.

By using our services, you confirm that you have the legal ability to enter into a binding agreement.

2. Products and Services

Product Availability

We make every effort to ensure that product information, availability, and pricing displayed on our website are accurate.

However:

Product availability may change without notice.
We reserve the right to modify, replace, or discontinue products at any time.
Certain products may have limited quantities available.

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications.

However, we cannot guarantee that:

Product colors displayed on your device will exactly match the actual product.
Product descriptions are completely free from errors.
All information will remain updated at all times.

If an error occurs regarding product information, pricing, or availability, we reserve the right to correct the information or cancel affected orders.

3. Orders and Payments

Order Process

When you place an order on our website, you are submitting a request to purchase our products.

Your order is subject to acceptance and verification by ShySilk.

We reserve the right to refuse or cancel any order due to:

Product availability issues.
Payment verification problems.
Suspected fraudulent activity.
Incorrect pricing or product information.

If your order is cancelled after payment has been processed, a refund will be issued to your original payment method.

Payment Methods

We accept secure payment methods provided at checkout, including major credit cards and other available payment providers.

All payment transactions are processed securely through trusted third-party payment processors.

ShySilk does not store your complete payment card information.

Order Confirmation

After placing an order, you will receive an order confirmation email.

Please note that receiving an order confirmation does not guarantee shipment. If there are any issues with your order, we will contact you using the information provided during checkout.

4. Shipping and Delivery

We provide shipping services according to our Shipping Policy.

Delivery times may vary depending on:

Shipping destination
Selected shipping method
Carrier processing
Weather conditions
Customs procedures

Shipping costs and estimated delivery times will be displayed during checkout.

For international orders, customers may be responsible for applicable customs duties, taxes, or import fees required by their local authorities.

Please review our Shipping Policy for additional information.

5. Returns and Refunds

We want you to be satisfied with your purchase.

Returns and refunds are handled according to our Refund Policy.

To qualify for a return:

Items must be unused and in original condition.
Products must include original packaging and accessories.
Return requests must be submitted within the specified return period.

Approved refunds will be issued to the original payment method.

Please allow additional processing time depending on your payment provider.

6. Customer Responsibilities

Account Information

If you create an account with ShySilk, you are responsible for maintaining the confidentiality of your account information.

You agree to:

Provide accurate and complete information.
Keep your account details updated.
Notify us immediately of unauthorized account activity.

Lawful Use

You agree not to use our website or services for:

Illegal activities.
Fraudulent transactions.
Unauthorized access attempts.
Activities that may damage our website or business.

Violation of these Terms may result in suspension or termination of access to our services.

7. Intellectual Property Rights

All content available on the ShySilk website, including but not limited to:

Brand name
Logo
Product images
Text
Graphics
Website design
Marketing materials

is owned by or licensed to ShySilk and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

8. Third-Party Services and Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only.

ShySilk is not responsible for:

Third-party website content.
Products or services provided by third parties.
Privacy practices of external websites.

Your use of third-party services is subject to their own terms and policies.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ShySilk shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

Your use of our website.
Your inability to access our services.
Use or misuse of our products.
Loss of profits, data, or business opportunities.

Our total liability shall not exceed the amount paid by you for the product or service related to your claim.

10. Privacy Policy

Your privacy is important to us.

Any personal information collected through your use of our website will be handled according to our Privacy Policy.

By using our website, you acknowledge and agree to our collection and use of information as described in our Privacy Policy.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with the updated effective date.

Your continued use of our website after changes are posted means that you accept the updated Terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Company Name: ShySilk

Email: EbonyUptonpm@outlook.com

Business Address:Rm. 517, New City Centre,2 Lei Yue Mun Road,Kwun Tong, Hong Kong

Please note: This address is for business correspondence only and is not a return address.