Your Privacy Choices
Privacy Policy
Last Updated: July 2026
At ShySilk, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or services, we may collect the following types of information:
Personal Information
When you place an order, contact us, or subscribe to our services, we may collect:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information
- Order details
- Customer service communications
Non-Personal Information
We may automatically collect certain non-identifiable information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website browsing activity
- Pages viewed
- Products viewed
- Website usage data
This information helps us improve our website performance and provide a better shopping experience.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- Process and fulfill your orders.
- Confirm payments and provide shipping updates.
- Communicate with you regarding your orders or inquiries.
- Provide customer support.
- Improve our website, products, and services.
- Personalize your shopping experience.
- Send promotional emails and marketing communications if you have opted in.
- Prevent fraud and protect the security of our website.
3. How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
Payment transactions are processed through secure third-party payment providers using industry-standard security technologies.
While we strive to protect your information, please understand that no method of online transmission or electronic storage is completely secure.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers that help us operate our business, including:
- Payment processors
- Shipping and fulfillment partners
- Website hosting providers
- Analytics providers
- Marketing and advertising partners
These service providers only receive the information necessary to perform their services and are required to protect your information.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences.
- Keep items in your shopping cart.
- Analyze website traffic.
- Understand customer behavior.
- Improve website functionality.
- Provide relevant advertisements.
You may disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.
6. Advertising & Third-Party Tracking
We may work with trusted advertising and analytics partners to provide more relevant advertisements and measure the effectiveness of our marketing campaigns.
These partners may collect information through cookies, pixels, or similar technologies based on your interactions with our website.
Depending on applicable privacy laws, you may have the right to opt out of certain targeted advertising activities.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information.
- The right to request correction of inaccurate information.
- The right to request deletion of your personal information.
- The right to opt out of certain marketing or data-sharing activities.
If you would like to exercise any of these rights, please contact us using the information below.
8. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Company Name: ShySilk
Email: EbonyUptonpm@outlook.com
Business Address:
Rm. 517, New City Centre,2 Lei Yue Mun Road,Kwun Tong, Hong Kong
Please note: This address is for business correspondence only and is not a return address.